2-1-1 Service in New York State
Updated: 8/2011
Regional Call Centers and Web Sites
Six regional call centers and two supporting partner sites with their collaborative partners, currently offer 2-1-1 in their regions. Regions with live service include: Finger Lakes, Hudson Valley (which also supports the Adirondack region), New York City, Capital Region, Susquehanna River Region and Western New York. Most are staffed by nationally certified call specialists who are able to assist them by providing information and/or referral to community resources. In addition residents can obtain information from each of the region’s web sites, also shown below.
The following counties are served by 2-1-1 in New York:
Finger Lakes Region: Cayuga, Livingston, Monroe, Ontario, Seneca, Wayne.
Partner Site at Bath: Allegany, Chemung, Schuyler, Steuben, and Yates
Partner site at Tompkins: Tomkins
Hudson Valley Region: Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster and Westchester.
Adirondack Region: Franklin, Clinton and Essex.
New York City Region: Bronx, Kings, Richmond, New York, and Queens
Northeast Region: Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren and Washington.
Susquehanna River Region: Tioga and Broome.
Western New York Region: Chautauqua, Cattaraugus, Erie, Genesee, Niagara
Counties/Regions without 2-1-1
· Central & Northern Regions: Cortland, Onondaga, Oswego, Lewis, Jefferson, St.Lawrence.
· Leatherstocking: Herkimer, Madison, Oneida
· Long Island Region: Suffolk and Nassau (currently services suspended; lack of funds)
On line database operational: www.211longisland.org
· Susquehanna River Region: Chenango, Otsego and Delaware
· Western NY: Orleans and Wyoming